Complaints Procedure
How to raise a complaint and what happens next.
We are committed to providing a clear, professional service. If something has gone wrong, we want to understand the issue and respond properly.
Step 1
Please send your complaint to us in writing with as much detail as possible, including your contact details and any relevant property or transaction information.
Step 2
We will review the matter and respond in line with our internal complaints procedure.
Step 3
If we are unable to resolve the complaint, or eight weeks have passed since you first raised it, you may be able to refer the matter to The Property Ombudsman for an independent review.
Need help?
If you have any questions about these policies or need to contact us directly, please get in touch and we will be happy to help.